When it comes to identifying and managing change, most companies turn to a management consultancy. In the world of customer management, that’s big business, with the related transformation market is expected to reach 12.3 trillion USD by 2032.
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Pressure on consultants

Right now, consulting companies base their advisory services almost wholly on their partner software vendors. The conflict issues aside, this ultimately has a quality-limiting effect to services, and downstream technology implementation is not well informed. As such, the commercial value is less demonstrable to clients, with negative impact to related revenue. Moreover, as company leaders increase their literacy in the customer asset, management consultants are less able to claim expert status compared to their clients, diminishing their credibility.

Differentiated service

Training from the Field Bell Institute uplifts the expertise of consulting teams well beyond boilerplate vendor propositions, run-rate benchmarking, capability maps, and the dime-a-dozen “agile” and “mapping” projects.

Delivering a competitive advantage that is only possible from genuine formal education, consultants that we train are more capable, credible, and confident in the competitive consulting services market. And more revenue-positive to boot.

Your ticket to high value transformation programs

Properly qualified consultants are able to take advantage of the damaging practices found in mainstream “CX” and technology teams. Armed with evidentiary knowledge and the right toolkit, this presents budget re-allocation opportunities, delivering quick access to funding for meaningful customer management transformations.

Finally, the consultant-to-client relationship is advanced by a common language and disciplinary framework on which to stage higher value, longer term partnerships, when clients complete training in the Mini MBA program in the early phases of a transformation roadmap.

Recommendation

We recommend the Mini MBA in Customering for all management consultants and technology consulting team leaders, and the Mini MBA in Customer Technology for all technology consulting team members, of all levels.

Make the Field Bell Institute part of your CPD and quality education program.