CORPORATE TRAINING IN CUSTOMER MANAGEMENT
Great Customering Teams Aren't Born. They're Trained.
The world's best training in customer science and management, designed to turn the whole team into high fidelity collaborators.
I recommend that you do everything in your power to take this mini MBA.
I've been in customer management or adjacent roles for 12 years, but I've spent the last 12 weeks learning things — many of them fundamental — that I'd never encountered before in my career.
This is customer management for serious professionals.
Keanu Taylor
Global Head of Research | THE MARTECH WEEEKLY
Level Up. Together.
Invest in your people to harness your most valuable asset – the customer base.
When the whole team is singing from the same songsheet they do better work, stay longer, and volunteer a culture of excellence, driving bottom-line value.
Unify Your Approach
Deploy consistent knowledge across your workforce, embed a common language, level-up the entire team, and induct new starters quickly.
Retain and Inspire Talent
Become an employer that is known for world class people development and watch the benefits flow — from retention to engagement to upside contribution.
Connected Flexibility
Standards-based learning across teams and geographies enables collaboration, and infuses inspiration into the working week.
Accredited, MBA-Level Training
INDUSTRY-LEADING EDUCATION
Recognised by Customer Experience Professionals Association
"Many organizations will find that the best results come from having both CX professionals and colleagues from other customer related fields in the organization complete the course together, so that they can strengthen overall decision making."
Greg Melia
CEO | CXPA
MBA-Level Learning
Accredited by CPD Group
The Mini MBA in Customering is accredited on the Continuing Professional Development register to MBA level and marketed under that designation. You can rest easy knowing that what you're securing is a world leading credential.
Built For Aspirational Teams
From new starters to senior leaders, one course brings everyone onto the same page. Flexible, trackable, built to stick.
For Small & Large Teams
Train one team or cross-disciplinary teams, anywhere in the world yet all together — creating new collegial connections.
Flexible, Self-Paced Format
100% flexibility within the course structure across the 12 week program, with students consuming content in the office, at home, on a walk or on the bus. While they can’t get ahead of the class, they can fall behind and catch up as needed.
Progress Tracking
Periodic student progress reports and graduation schedules are available for those who want to monitor team engagement.
Dedicated Support
Team leaders can foster study groups, lecture watching sessions, or curate questions for the professor, while Field Bell Institute helps students with Q&As and on-demand email support where needed.
The Best Team Training in the Field, Anywhere on the Planet
It’s time to go beyond the usual industry pop-up certificates. Train your team properly, and watch them soar.